NPTEL Soft Skills Assignment Answers

1. Proper knowledge of Soft Skills is necessary to achieve success in life. “Arise, awake and stop not till the goal is achieved!” is a famous statement about success made by Swami Vivekananda.

  • True
  • False
Answer :- a

2. Soft Skills are also considered as performance skills.

  • True
  • False
Answer :- a

3. In Extra-personal communication, the sender cannot use words.

  • True
  • False
Answer :- b

4. In a communication process, feedback seldom reaches the sender who originally created the message.

  • True
  • False
Answer :- a

5. Communication sent is not always communication received.

  • True
  • False
Answer :- a

6. In intrapersonal communication, the central nervous system works as a medium.

  • True
  • False
Answer :- a

7.When one talks to oneself, which type of communication results?

  • Formal
  • Informal
  • Intrapersonal
  • Interpersonal
Answer :- d

8. Which of the following attributes refer/s to Meta-communication?

  • unintentional
  • Beyond Words
  • Both A&B
  • Zero Communication
Answer :- c

9. Which of the following statements, according to Alfred Adler, is true about the personality development?

  • Humans are primarily sexual creatures.
  • Fictional finalism is a tool for personality development.
  • Every human being does not imitate.
  • Both A&B
Answer :- b

10. Which characteristics among the following is ‘Superego’ according to Sigmund Freud?

  • Compromises with social order
  • Expression of our inherent desire
  • It’s related to moral values.
  • It’s the psychic reality.
Answer :- c

11. Why is one’s technical skill alone not adequate for getting a suitable job in an organization?

  • The recruiter is unable to understand one’s technical skills.
  • The organization is not suitable for him.
  • The recruiter looks for hard and soft skills both in a candidate.
  • None of the above
Answer :- c

12. Organizational communication happens to be both _____________ and ____________.

  • Hostile
  • Formal
  • Informal
  • Biased
Answer :- b, c

13. Which among the following are essential elements of Alfred Adler’s theory of personality development?

  • Endeavour to become superior
  • Conflicts of interest
  • Imagining results before the actual events
  • Communication without feedback
Answer :- a, b

I. Question number 1 to 6 are some statements based on video lectures. Identify them and write (T) against True and (F) against False statements.
II. Question number 7 to 11 are multiple-choice questions having four options. Select the most suitable option as your answer.
III. Question number 12 and 13 are multiple choice questions having four options. Select any of the two most suitable options as your answer.

14. Voice mail focuses on essentials without interrupting potential receivers.

  • True
  • False
Answer :-True Voice mail allows the sender to leave a message for the recipient without directly interrupting them in real-time. The recipient can then listen to the message at their convenience.

15. “The right word may be effective, but no word was ever as effective as a rightly timed pause”. This is a statement of Mark Twain, an American author, about the use of silence and pause in a communication process.

  • True
  • False
Answer :- False. The statement about the use of silence and pause in a communication process is not attributed to Mark Twain. It is actually a quote by Mark Twain's contemporary, Mark Twain, an American humorist and writer. The quote emphasizes the importance of timing and the strategic use of pauses in communication to create impact and convey messages effectively.

16. “I’m okay, you are okay”, shows the introvert kind of personality according to Dr. Eric Berne.

  • True
  • False
Answer :- False. "I'm okay, you're okay" is not specifically associated with introvert or extrovert personalities according to Dr. Eric Berne. Instead, it is a phrase that comes from the book "I'm OK – You're OK" written by Thomas A. Harris in 1969, which is based on the principles of transactional analysis, a theory of psychology developed by Dr. Eric Berne. The book explores different life positions and communication styles between individuals, but it does not directly correlate with introversion or extroversion.

17. Telecommunication does not need a facilitator or party leader to lead the meeting.

  • True
  • False
Answer :- True. Telecommunication, which refers to communication over a distance using electronic means such as phone calls, video conferencing, or virtual meetings, does not necessarily require a facilitator or party leader to lead the meeting. In telecommunication, participants can interact directly without the need for a physical presence or a central figure to oversee the communication. However, in some cases, a facilitator or party leader may be appointed to ensure the meeting runs smoothly and efficiently.

18. According to Johari Window, four parts of ‘self’ exist in a human being.

  • True
  • False
Answer :- True. According to the Johari Window model, there are four parts of "self" that exist in a human being

19. Human voice carries intentional and unintentional emotions and messages.

  • True
  • False
Answer :- True. The human voice carries both intentional and unintentional emotions and messages. When we speak or communicate, we not only convey the words and information we intend to share (intentional messages) but also transmit emotions, feelings, and non-verbal cues (unintentional messages) through our tone of voice, pitch, volume, pace, and other vocal characteristics.

20. Which among the following is not a type of attitude according to Eric Berne?

  • Implosion
  • Introvert
  • Negative
  • Assimilation
Answer :- Implosion According to Eric Berne's theory of Transactional Analysis, "Implosion" and "Assimilation" are not types of attitudes.

21. The hidden self is fear, secrets, sensitivities. So hidden self should be moved into ______ to establish better understanding at the workplace.

  • Blind Area
  • Open Area
  • Unknown Area
  • None of the Above
Answer :- Open Area The hidden self, which includes fear, secrets, and sensitivities, should be moved into the "Open Area" to establish better understanding at the workplace.

22. The volume of voice is an essential aspect of effective communication. Which one is true about it?

  • Speak as loud as possible in a small group
  • Be audible
  • Voice should be soft.
  • Both B&C
Answer :- Both B & C In effective communication, the volume of voice plays an important role. It should be loud enough to be audible and clear to the intended audience (option B). However, the appropriate volume will depend on the context and the size of the group. In a small group, there's no need to speak as loud as possible, as it may be considered too loud or aggressive. Instead, the volume should be adjusted to be audible without being overly soft or too loud (option C). It's important to strike a balance and adjust the volume of the voice according to the situation to ensure effective communication.

23. What should be your first reaction when you receive a phone call in an organization?

  • What is the purpose of your calling, Sir?
  • You must tell your name and designation first.
  • I am busy. Call me later.
  • None of the Above
Answer :- What is the purpose of your calling, Sir? As a professional courtesy, it's appropriate to greet the caller and inquire about the purpose of their call. This response shows that you are attentive and ready to engage in a productive conversation. It allows the caller to state the reason for the call, which helps both parties to stay focused and efficient during the conversation.

24. Which handshake is described as politician’s handshake?

  • Dead fish Handshake
  • Glove HandshakeI
  • Double-handed Handshake
  • None of the Above
Answer :- Dead fish Handshake The handshake that is described as a "politician's handshake" is the "Dead fish handshake.

25. Which statement/s is/are correct about non-verbal communication?

  • It supplements verbal communication.
  • It is less important than verbal communication.
  • Symbols are not used in non-verbal communication.
  • It is spontaneous and unstructured.
Answer :- It supplements verbal communication. It is spontaneous and unstructured. Non-verbal communication refers to the transmission of messages without the use of words. It complements and enhances verbal communication by adding context, emotions, and emphasis to the spoken words (statement 1). Non-verbal cues such as facial expressions, gestures, body language, eye contact, tone of voice, and posture can convey a wealth of information that may not be explicitly communicated through words alone.

26. Which among the following is/are not related to communication theories?

  • Derrida’s theory of deconstruction
  • Eric Berne’s theory of attitude
  • Lyotard’s theory of postmodernism
  • Johari Window

Answer :- Derrida’s theory of deconstruction Lyotard’s theory of postmodernism

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